FAQs

Yes, there is a 30 day free trial of the Essentials and Professional plans for all new registered users.

Dedoco allows users to create projects to be used for signing without the need for them to upload their confidential and sensitive documents onto our platform. Our platform is architectured in a way where we do not store any of your document or workflow processes. In addition, Dedoco users can validate the document authenticity (via the registered document hash) prior to signing the document.

When a document is registered on Dedoco, a document hash is registered and is retrieved subsequently to perform a ‘check hash’ function against the same document during the signing process. This helps to verify that the document is indeed the original version, thus confirming the document’s integrity. Any change in the document will result in a different hash, thus making it tamper-proof.

Electronic signature is a digital representation of an agreement made by an individual. It encompass different methods which can be applied to a digital document to capture a form of evidence. It can be typing a text, sketching out a signature or even uploading a signature image. Evidence detail varies but the audit trail provides evidence to support the legality of the document.

Digital signature is another type of electronic signing that uses a higher level of authenticity. A more robust form of e-signing process, digital signature provides a strong form of non-repudiation using cryptographic proof of integrity. Signers using digital signature inks an evidence alongside a digital certificate that is unique to him or her. There can be different forms of digital signature as well, for example Sign With SingPass.

A signing certificate will contain evidence that are both retrieved from the blockchain and information that are being captured from the recipient(s). In the signing certificate, one can view the checksum of the document(s) that are in the project, date and timestamp of the project creation and it’s real-time status. In it , one can also review the signatures gathered and their relevant timestamp and device IP addresses.

Project ID

Documents Checksum

Project overall status

Signatures

Signature time stamp

Signers evidence (timestamp, device IP address)

Dedoco does not store your documents or any document processes in any form. By loading the document, the platform captures the Document Hash as a document identity.

There are 2 file transmission options available to the project creator. Based on your workflow needs, you may choose to select either “Dedoco Secure Share” or “Dedoco Hash Check”. Do note that if you select “Dedoco Hash Check”, your recipients would need to have possession of the original document to access the project.

Currently we only support PDF. We will be adding more file type supports on the platform in future releases. We do not support encrypted password protect or secure PDF, Active XFA forms.

The activation link is valid for a period of 3 hours from the time it is generated. If the link expires, you can regenerate a new activation link here.

No, we do not require any form of payment information during the trial period.

Dedoco does not store your documents or the processes in any form. Only the project creator would have access to the document. In a scenario where the creator uses Dedoco Secure Share, recipients will also have access to the document via the signing link.

Dedoco Secure Share is an end-to-end encrypted file transmission method that the project creator can choose to share documents directly with the intended recipient for signing. The document will not be hosted or held on any servers during the transmission process. The recipient will receive the document upon clicking on the link sent in the email. The completed document will have a 14-day validity period, after which, the file will be purged.

Project creators may choose to share the document manually or through their own preferred method outside of the platform. Recipients of the project will need to have the same copy which the project creator used during the “Add Document” process as it will be requested by the platform prior to accessing the project.

Do ensure that the emails of the signers added are correct. If there is a signing order, the document will only be sent to the respective individual when it’s their turn to sign. If there is a bounce to a recipient's email address, the project creator will be notified.

Adding an observer role allows the recipient to observe the project in real time when the document status is still active in the progress. Observers activity will not be captured as part of the evidence. Observer will get notified via mail and they can observe the document until it is completed. Project creators can also control if observers should have access to download the completed document.

If you have chosen the Sign with SingPass option, there are a few minor restrictions due to the way digital signatures are stored on PDF files. As such, you are required to go have a signing order.

No, you will not incur any fees for signing on a Dedoco document.

No, you do not need a registered Dedoco account to sign documents. Nevertheless, it’s easy and quick to sign up for an account to create your own projects.

Electronic Signature [Default]

An electronic signature is a form of signature which you can sign a document either by drawing, typing or uploading your signature. You may also save frequently used signatures.

Digital Signature (Sign with SingPass NDI)

A digital signature is a digital code generated by key encryption. Physical signing is not required.

Yes, simply click on the signing link sent to you via email, which will redirect you to the Dedoco platform for signing on your mobile device, tablet or computer.

If the document requires multiple signatures, you will be notified only when the entire signing process is finished. Every recipient will receive the completion of project email notification.

After 14 days, the link in the email will not be valid as the document will be purged out and you will not be able to download the completed document.

No, your signature is saved to your local browser.

To be eligible for a SingPass account, you need to either be a Singapore Citizen, Permanent Resident or work permit holders and a minimum requirement age of 15 years old.

To sign a Dedoco document with SingPass, you will need to install the SingPass mobile application from Appstore or Playstore with a valid credential logged in.

Open the link provided in the Dedoco email with your mobile phone browser. Click onto the signature field where you will be directed to the sign with SingPass object.

Tap on it and a QR code will be generated. Now tap the QR code and it will direct you to your SingPass mobile application. You will then authenticate and the document will be signed thereafter.

Yes the QR code will only be valid for 2 minutes.

Click refresh QR code and a new QR code will be generated.

No. After you have successfully signed using your SingPass mobile application, you will not be able to undo it.

Dedoco Verify is a website launched by Dedoco where users can verify the evidence trial of a registered Dedoco project. Users can also access Dedoco's Verify page from their account as well. Simply drag and drop a Dedoco document into the designated area to start using Dedoco Verify. Information such as evidence of signing and real-time project status can be retrieved.

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Only a Dedoco registered project that is created through the Dedoco platform can be used with Dedoco Verify. Relevant evidence will be retrieved from the ledger.

50 participants including the host.

Each dVideoSign session can last up to 90 minutes.

Yes, the recording (if recorded) and actions taken on the document will be reflected as evidence on the Certificate of Completion.

Mac OS, Windows OS, Linux preferably with audio and video capabilities.

Google Chrome, Safari and Firefox will work well.

The video session ends for all recipients after 5 mins if the host is not back on. If the host returns to the signing link, they can resume the meeting via the same link

Yes, a host can be a signer or an observer.

As long as all the mandatory signers are present to act on the document, the video signing can commence.

The session will still be on and recipients can still enter and rejoin the session if the signing process is not yet completed (i.e. still has a pending status)

Video signing is a feature on the Pro and Enterprise Plans. Ensure that you are on either of those plans or contact us to learn more.

You must be on a Dedoco ‘Professional’ or ‘Enterprise’ plan.

Yes, you will require a Webex account to create a Webex dVideoSign session.

Each session will utilise 3 credits from your available account balance.

You will be able to upload and prepare one document for signing per session.

This will be determined by the settings within your Webex account, basic information can be found here.

Yes, each session will have the Project Creator assigned as the Host.

There are two roles available;

• Signers - who will have a signing action required of them
• Observers - who will not need to complete a signing action

The number of participants is not capped by Dedoco, you can check any restrictions on your Webex account.

Each participant will receive two emails;

1. A Webex meeting invitation which can be added to your calendar
2. A Dedoco invite email that confirms the participants role in the meeting, title of the document to be signed and information on how to join and participate in the session

The joining link can be found in the Webex meeting invitation.

Yes, all participants will need to have installed the Webex Meetings desktop app prior to joining the session.

You will be invited to install the desktop app when joining the meeting; alternatively, you can follow the instructions found here to install in advance.

The Host is responsible for two core functions at the start of the session;

• Approving the access of the other participants
• Launching of the Dedoco App and entry of the ‘Document ID’ to set up the session

First time users must click on the ‘App’ icon and type ‘Dedoco’ into the search bar.

The Document ID can be found in two places;

1. Within the Dedoco invite email that is sent to the Host
2. Within the ‘Projects’ Tab on the Host’s Dedoco Homepage. Here you can click on the relevant dVideoSign project and the ID is found below the document title

Once the Host has entered the Document ID the “Claim your Roles” page will open. The Host is then able to click the “Open for all” tab.

The Signing Link can be found in the body of the Dedoco invite email.

The meeting Host may record the session by clicking ‘Record’ at any time.

No, DeMail's verification capabilities are designed to complement existing email security services and protocols.

No, DeMail is easy to set-up and integrate via a simple API to existing systems for bulk-send emails.

Yes, the DeMail SDK can be integrated into the organization’s app for seamless branding and trust for its customers.

Yes, the DeMail service provides recipients a way to verify if an email is intended for them from a legitimate organisation. The content of the email is not verified.

No, DeMail does not restrict access to email content. The QR Code and Mobile App provide recipients the ability to verify the email is from a trusted source before they engage with the content.