Frequently Asked Questions
Is there a free trial?
Privacy, Security & Trust
Why is Dedoco more secure and trusted?
How do I ensure the documents are authentic and tamper-proof?
Electronic & Digital Signatures
What is the difference between electronic and digital signatures?
What does a Dedoco digital signing certificate contain?
Where does Dedoco store the uploaded documents?
How does Dedoco send the documents to the recipients?
What file types are supported?
What should I do when my account activation link expires/becomes invalid?
Do I need to enter any payment information to register for an account?
Who has access to my loaded documents?
What is Dedoco Secure Share?
What is Dedoco Hash Check?
My signers did not receive the signing link in their email inboxes after the document was created.
What is the role of the observer?
Why am I unable to uncheck the signing order when I select Sign with SingPass?
Will I be charged as a signer?
Do I need an account to sign?
What are the signing methods available?
Can I sign on my mobile?
What's next after signing on the document?
What happens if I do not download the completed document within 14 days upon receiving the email?
Is my signature saved by Dedoco?
Sign with SingPass
Who can Sign with Singpass?
How can I sign using SingPass?
How do I Sign a Dedoco document on mobile using the Singpass mobile application?
Will the SingPass QR code expire?
What should I do after the SingPass QR code expires?
Can I undo my SingPass signature after I have successfully signed?
What is Dedoco Verify?
What can be verified?
What is the maximum number of participants allowed to be part of a dVideoSign session?
How long can a dVideoSign session be for?
Will there be any evidence of the dVideoSign session?
What systems are supported?
What browser should I use as a dVideoSign host?
What happens if I am a host and my network fails?
As a host can I be a recipient as well?
If one of the recipients (i.e. observer) is not present, can the session still commence?
What happens if 1 of the signer or observer loses wifi connectivity during the VideoSign session?
I see the video signing feature on the dSign platform but I cannot click on it. What should I do?
Setting up a Webex dVideoSign session
Which Dedoco plan must I have to set up a Webex dVideoSign session?
Do I also require a Webex account?
How many credits does a Webex dVideoSign session use?
How many documents can be signed per session?
How long does each session last?
Does each session require a Host to be nominated?
What roles can be allocated to participants?
How many signers and observers can I invite to an individual session?
What will participants receive when they are invited to attend a session?
Joining and completing a Webex dVideoSign session
How do participants join a scheduled Webex dVideoSign session?
Do all participants require the Webex Meetings desktop app to join or can they access through a web browser?
How do I install the Webex desktop app?
What is the role of the Host?
How does the Host access the Dedoco App once inside Webex Meetings?
Once the Dedoco App is open, the Host is asked for the Document ID. Where can this be found?
How does the Host make the Dedoco App available to other participants?
Once participants have claimed their roles they are asked for a Signing Link. Where can this be found?
How does the Host record the session if required?
Does DeMail remove the need for email security platforms?
Does it take long to integrate these capabilities into our system?
If we have our own customer mobile app can DeMail be made available as an embedded capability?
Can an email verified by DeMail still contain malicious or harmful content?
Is DeMail the same as Secure Email?